At Alexmiles.pro, we are committed to providing high-quality services to our clients. However, we understand that sometimes circumstances change, and you may need a refund for services rendered. This Refund Policy explains the conditions under which we offer refunds for our services.
By using our services, you agree to the terms outlined in this policy.
- Services Eligible for Refunds
Refunds may be available for the following services:
Consulting Services: Refund requests for consulting services are eligible under certain conditions, as outlined below.
Custom Projects or Deliverables: Refund requests for custom projects, design, or other deliverables will be evaluated on a case-by-case basis.
Subscription-based Services: If you have signed up for a subscription-based service, refunds will follow the terms specified in the subscription agreement.
- Refund Conditions
Refunds are not automatically guaranteed and may be subject to the following conditions:
Requests within 14 Days: To be eligible for a refund, a request must be made within 14 days from the date of payment or service commencement.
Unfulfilled Services: If we fail to fulfill a service as outlined in the contract or agreement, you may be eligible for a refund.
Partial Refunds: If work on the service has already begun, we may offer a partial refund depending on the work completed up to the point of cancellation.
- Non-refundable Services
The following services are generally non-refundable:
Completed Work: Once a project or service is fully completed and delivered, no refunds will be offered.
Third-party Fees: Any fees paid to third-party vendors (e.g., hosting fees, software subscriptions) are non-refundable.
Late Fees: Any charges due to late payments or missed deadlines are not refundable.
Promotional or Discounted Services: Services purchased at a discounted rate or as part of a promotional offer are non-refundable.
- How to Request a Refund
If you are eligible for a refund and wish to request one, please follow these steps:
Contact Us: Email us at info@alexmiles.pro with the subject line “Refund Request” within [Insert Number] days of payment.
Provide Information: Include your order number, details of the service you purchased, and the reason for your refund request.
Review Process: We will review your request and respond within [Insert Number] business days. If your request is approved, we will issue a refund to your original payment method.
- Refund Processing
Refund Method: Refunds will be processed through the original payment method (e.g., credit card, PayPal, etc.).
Processing Time: Please allow up to [Insert Number] business days for your refund to be processed. The time it takes for the refund to appear in your account may vary depending on your payment provider. - Modifications to Services
In some cases, instead of issuing a refund, we may offer modifications to the services provided, such as additional work or adjustments, to ensure your satisfaction. If you are not satisfied with the service, please let us know, and we will work with you to find an acceptable solution. - Chargebacks
If you initiate a chargeback with your payment provider without contacting us first, we may take the appropriate actions to contest the chargeback, including but not limited to contacting you directly and providing the necessary documentation to the payment provider. - Changes to This Refund Policy
We may update or modify this Refund Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We recommend that you review this policy periodically. - Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Alexmiles.pro
Email: info@alexmiles.pro
Phone: +13462967290 +447366335219
Address: Delaware, United States.